"Computer Network Support Specialist"

Job Description - Part 1 - Duties and Tasks

Basic Job Description:

Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

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Job Duties and Tasks for: "Computer Network Support Specialist"

1) Analyze network data to determine network usage, disk space availability, or server function.

2) Configure security settings or access permissions for groups or individuals.

3) Configure wide area network (WAN) or local area network (LAN) routers or related equipment.

4) Document network support activities.

5) Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

6) Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

7) Identify the causes of networking problems, using diagnostic testing software and equipment.

8) Install and configure wireless networking equipment.

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9) Install network software, including security or firewall software.

10) Install new hardware or software systems or components, ensuring integration with existing network systems.

11) Install or repair network cables, including fiber optic cables.

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12) Perform routine maintenance or standard repairs to networking components or equipment.

13) Test computer software or hardware, using standard diagnostic testing equipment and procedures.

14) Troubleshoot network or connectivity problems for users or user groups.

15) Analyze and report computer network security breaches or attempted breaches.

16) Back up network data.

17) Create or revise user instructions, procedures, or manuals.

18) Create or update technical documentation for network installations or changes to existing installations.

19) Document help desk requests and resolutions.

20) Maintain logs of network activity.

21) Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.

22) Provide telephone support related to networking or connectivity issues.

23) Research hardware or software products to meet technical networking or security needs.

24) Run monthly network reports.

25) Test repaired items to ensure proper operation.

26) Train users in procedures related to network applications software or related systems.