Provide telephone information from central office switchboard. Refer to alphabetical or geographical reels or directories to answer questions or suggest answer sources.
Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
1) Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
2) Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
3) Keeps reels and directories up-to-date.
4) Maintains record of calls received.
5) Suggests alternate locations and spellings under which number could be listed.
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Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
"Directory Assistance Operator" Holland / RIASEC Career Code: C-R-S SOC: 43-2021.01
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See the Future Outlook and Educational Requirements for "Directory Assistance Operator"