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1) Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2) Psychology -- Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
3) Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Holland / RIASEC Career Code: E-S-R SOC: 35-3011.00