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"Customer Service Representative" - Part 1
Job Description, Duties and Jobs

Part 1 Part 2 Part 3 Part 4 Part 5
Duties / Tasks Activities Skills Abilities Knowledge

Click here for "Customer Service Representative" Jobs

Basic Job Description:

Interview applicants for water, gas, electric, or telephone service. Talk with customer by phone or in person and receive orders for installation, turn-on, discontinuance, or change in services.


Job Duties and Tasks for: "Customer Service Representative"


Resolves billing or service complaints and refers grievances to designated departments for investigation.

Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.

Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.

Determines charges for service requested and collects deposits.

Solicits sale of new or additional utility services.

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See the Future Outlook and Educational Requirements for "Customer Service Representative"

 

 

See more of the "Customer Service Representative" job description:

Part 1 Part 2 Part 3 Part 4 Part 5
Duties / Tasks Activities Skills Abilities Knowledge

 

Holland / RIASEC Career Code:  C-E-S        SOC:  43-4051.02

 
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