"Directory Assistance Operator"

Job Description - Part 1

Basic Job Description:

Provide telephone information from central office switchboard. Refer to alphabetical or geographical reels or directories to answer questions or suggest answer sources.

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Duties / Tasks	Activities	Skills	Abilities	Knowledge / Experience

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Job Duties and Tasks for: "Directory Assistance Operator"

1) Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.

2) Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.

3) Keeps reels and directories up-to-date.

4) Maintains record of calls received.

5) Suggests alternate locations and spellings under which number could be listed.

6) Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.

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7) Locate and distribute resources such as periodicals and curricula in order to enhance the effectiveness of educational programs.

8) Publicize programs through sources such as newsletters, bulletins, and mailings.

9) Schedule special events such as camps, conferences, meetings, seminars, and retreats.

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