"First-Line Supervisor-Manager of Personal Service Worker"
Job Description - Part 1
Basic Job Description:Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.
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Job Duties and Tasks for: "First-Line Supervisor-Manager of Personal Service Worker"
1) Analyze and record personnel and operational data, and write related activity reports.
2) Apply customer/guest feedback to service improvement efforts.
3) Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
4) Direct and coordinate the activities of workers such as flight attendants, hotel staff, or hair stylists.
5) Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
6) Meet with managers and other supervisors to stay informed of changes affecting operations.
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7) Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
8) Recruit and hire staff members.
9) Requisition necessary supplies, equipment, and services.
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10) Resolve customer complaints regarding worker performance and services rendered.
11) Take disciplinary action to address performance problems.
12) Train workers in proper operational procedures and functions, and explain company policies.
13) Collaborate with staff members to plan and develop programs of events, schedules of activities, or menus.
14) Direct marketing, advertising, and other customer recruitment efforts.
15) Furnish customers with information on events and activities.
16) Inform workers about interests and special needs of specific groups.
17) Participate in continuing education to stay abreast of industry trends and developments.
More "First-Line Supervisor-Manager of Personal Service Worker" job description...
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Holland / RIASEC Career Code: E-C-R SOC: 39-1021.00
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