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1) Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2) Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
3) English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
4) Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
5) Computers and Electronics -- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
6) Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
| Part 1 | Part 2 | Part 3 | Part 4 | Part 5 |
| Duties / Tasks | Activities | Skills | Abilities | Knowledge / Experience |
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Holland / RIASEC Career Code: NA SOC: 41-2012.00