"Gaming Surveillance Officer and Gaming Investigator"

Job Description - Part 1

Basic Job Description:

Act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May utilize one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

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Duties / Tasks	Activities	Skills	Abilities	Knowledge / Experience

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Job Duties and Tasks for: "Gaming Surveillance Officer and Gaming Investigator"

1) Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio/video equipment and one-way mirrors.

2) Report all violations and suspicious behaviors to supervisors, verbally or in writing.

3) Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

4) Act as oversight and security agents for management and customers.

5) Supervise and train surveillance observers.

6) Greet customers and ask about the quality of service they are receiving.

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7) Establish and maintain banks and table limits for each game.

8) Monitor stations and games, and move dealers from game to game to ensure adequate staffing.

9) Report customer-related incidents occurring in gaming areas to supervisors.

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