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"Hotel, Motel, and Resort Desk Clerk"

Job Description - Part 1

Basic Job Description:

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

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Duties / Tasks	Activities	Skills	Abilities	Knowledge / Experience

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Job Duties and Tasks for: "Hotel, Motel, and Resort Desk Clerk"

1) Greet, register, and assign rooms to guests of hotels or motels.

2) Verify customers' credit, and establish how the customer will pay for the accommodation.

3) Keep records of room availability and guests' accounts, manually or using computers.

4) Compute bills, collect payments, and make change for guests.

5) Perform simple bookkeeping activities, such as balancing cash accounts.

6) Issue room keys and escort instructions to bellhops.

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7) Review accounts and charges with guests during the check out process.

8) Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.

9) Transmit and receive messages, using telephones or telephone switchboards.

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10) Contact housekeeping or maintenance staff when guests report problems.

11) Make and confirm reservations.

12) Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

13) Record guest comments or complaints, referring customers to managers as necessary.

14) Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

15) Arrange tours, taxis, and restaurants for customers.

16) Deposit guests' valuables in hotel safes or safe-deposit boxes.

17) Date-stamp, sort, and rack incoming mail and messages.