Basic Job Description:Monitor operation of public transportation systems to ensure good service and compliance with regulations. Investigate accidents, equipment failures, and complaints.
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1) Observes employees performing assigned duties to note their deportment, treatment of passengers, and adherence to company regulations and schedules.
2) Observes and records time required to load and unload passengers or freight volume of traffic on vehicle and at stops.
3) Investigates schedule delays, accidents, and complaints.
4) Inspects company vehicles and other property for evidence of abuse, damage, and mechanical malfunction and directs repair.
5) Determines need for changes in service, such as additional vehicles, route changes, and revised schedules to improve service and efficiency.
6) Drives automobile along route to detect conditions hazardous to equipment and passengers and negotiates with local governments to eliminate hazards.
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7) Submits written reports to management with recommendations for improving service.
8) Reports disruptions to service.
9) Assists in dispatching equipment when necessary.
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10) Recommends promotions and disciplinary actions involving transportation personnel.
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Holland / RIASEC Career Code: E-C-R SOC: 53-6051.02