"Adjustment Clerk"

Job Description - Part 1

Basic Job Description:

Investigate and resolve customers' inquiries concerning merchandise, service, billing, or credit rating. Examine pertinent information to determine accuracy of customers' complaints and responsibility for errors. Notify customers and appropriate personnel of findings, adjustments, and recommendations, such as exchange of merchandise, refund of money, credit to customers' accounts, or adjustment to customers' bills.

Part 1	Part 2	Part 3	Part 4	Part 5
Duties / Tasks	Activities	Skills	Abilities	Knowledge / Experience

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Job Duties and Tasks for: "Adjustment Clerk"

1) Reviews claims adjustments with dealer, examines parts claimed to be defective and approves or disapproves of dealer's claim.

2) Notifies customer and designated personnel of findings and recommendations, such as exchanging merchandise or refunding money, or adjustment of bill.

3) Examines weather conditions, number of days in billing period, and reviews meter accounts for errors which might explain high utility charges.

4) Writes work order.

5) Prepares reports showing volume, types, and disposition of claims handled.

6) Compares merchandise with original requisition and information on invoice and prepares invoice for returned goods.

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7) Orders tests to detect product malfunction and determines if defect resulted from faulty construction.

8) Trains dealers or service personnel in construction of products, service operations, and customer service.

9) Maintain thorough student records to document attendance, participation, or progress, ensuring confidentiality of all records.

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