Basic Job Description:
Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags according to State, address, or other scheme; and examine mail for correct postage.
1) Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
2) Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
3) Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
4) Feed mail into postage canceling devices or hand stamp mail to cancel postage.
5) Keep money drawers in order, and record and balance daily transactions.
6) Obtain signatures from recipients of registered or special delivery mail.
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7) Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
8) Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
9) Receive letters and parcels, and place mail into bags.
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10) Register, certify, and insure letters and parcels.
11) Rent post office boxes to customers.
12) Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
13) Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
14) Set postage meters, and calibrate them to ensure correct operation.
15) Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
16) Transport mail from one work station to another.
17) Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
18) Cash money orders.
19) Post announcements or government information on public bulletin boards.
20) Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
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Holland / RIASEC Career Code: C-R-E SOC: 43-5051.00