"Customer Service Representative"

Job Description - Part 2 - Typical Daily Activities

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

Job Activities for: "Customer Service Representative"

1) Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

2) Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.


3) Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.


4) Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


5) Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

6) Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.


7) Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.


8) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


9) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.

10) Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.


11) Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

12) Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.


13) Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.

14) Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.


15) Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.


16) Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.


17) Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.


18) Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Job Description for "Customer Service Representative" continued here...

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

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