Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
1) Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
2) Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
3) Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
4) English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
5) Sales and Marketing -- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
"New Accounts Clerk" Holland / RIASEC Career Code: E-C-S SOC: 43-4141.00
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