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"Patient Representative"
Job Description - Part 1 - Duties and Tasks

Basic Job Description:

Assist patients in obtaining services, understanding policies and making health care decisions.

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge

 

Job Duties and Tasks for: "Patient Representative"

1) Explain policies, procedures, or services to patients using medical or administrative knowledge.

2) Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

 

3) Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

4) Interview patients or their representatives to identify problems relating to care.

5) Refer patients to appropriate health care services or resources.

 

6) Analyze patients' abilities to pay to determine charges on a sliding scale.

7) Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

8) Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.

9) Teach patients to use home health care equipment.

10) Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

11) Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

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Job Description for "Patient Representative" continued here...

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge


"Patient Representative"   Holland / RIASEC Career Code:  NA        SOC:  43-4051.03


 

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