Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
1) Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
2) Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
3) Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
4) Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
5) Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
6) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
7) Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
8) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
9) Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.
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10) Developing and Building Teams -- Encouraging and building mutual trust, respect, and cooperation among team members.
11) Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
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12) Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
13) Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
14) Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.
15) Developing Objectives and Strategies -- Establishing long-range objectives and specifying the strategies and actions to achieve them.
Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
"Telephone Operator" Holland / RIASEC Career Code: NA SOC: 43-2021.00
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See the Future Outlook and Educational Requirements for "Telephone Operator"