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"Telephone Operator"
Job Description - Part 2 - Typical Daily Activities

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge

Job Activities for: "Telephone Operator"

1) Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.


2) Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


3) Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


4) Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.


5) Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.


6) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.


7) Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.


8) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.


9) Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.


10) Developing and Building Teams -- Encouraging and building mutual trust, respect, and cooperation among team members.


11) Analyzing Data or Information -- Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.


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12) Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.


13) Assisting and Caring for Others -- Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


14) Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.


15) Developing Objectives and Strategies -- Establishing long-range objectives and specifying the strategies and actions to achieve them.


Job Description for "Telephone Operator" continued here...

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge


"Telephone Operator"   Holland / RIASEC Career Code:  NA        SOC:  43-2021.00


 

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