"Customer Service Representative"

Job Description - Part 3 - Skills Required

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

Skills Needed for: "Customer Service Representative"

1) Speaking -- Talking to others to convey information effectively.

2) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


3) Service Orientation -- Actively looking for ways to help people.


4) Writing -- Communicating effectively in writing as appropriate for the needs of the audience.


5) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

Job Description for "Customer Service Representative" continued here...

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

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