"Customer Service Representative"
Job Description - Part 1 - Duties and Tasks
Basic Job Description:
Interview applicants for water, gas, electric, or telephone service. Talk with customer by phone or in person and receive orders for installation, turn-on, discontinuance, or change in services.
Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
Job Duties and Tasks for: "Customer Service Representative"
1) Resolves billing or service complaints and refers grievances to designated departments for investigation.
2) Confers with customer by phone or in person to receive orders for installation, turn-on, discontinuance, or change in service.
3) Completes contract forms, prepares change of address records, and issues discontinuance orders, using computer.
4) Determines charges for service requested and collects deposits.
5) Solicits sale of new or additional utility services.
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Job Description for "Customer Service Representative" continued here...
Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
"Customer Service Representative" Holland / RIASEC Career Code: C-E-S SOC: 43-4051.02
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