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"Directory Assistance Operator"
Job Description - Part 1 - Duties and Tasks

Basic Job Description:

Provide telephone information from central office switchboard. Refer to alphabetical or geographical reels or directories to answer questions or suggest answer sources.

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge

Job Duties and Tasks for: "Directory Assistance Operator"

1) Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.

2) Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.

3) Keeps reels and directories up-to-date.

4) Maintains record of calls received.

5) Suggests alternate locations and spellings under which number could be listed.

6) Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.

 

 


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Job Description for "Directory Assistance Operator" continued here...

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge



 

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Holland / RIASEC Career Code:  C-R-S        SOC:  43-2021.01