1) Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
2) Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
3) Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
4) Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
5) Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
6) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
7) Training and Teaching Others -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
8) Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
9) Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
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10) Selling or Influencing Others -- Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
11) Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
12) Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
13) Performing Administrative Activities -- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
14) Handling and Moving Objects -- Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
15) Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks.
16) Performing General Physical Activities -- Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
17) Inspecting Equipment, Structures, or Material -- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
18) Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
19) Communicating with Persons Outside Organization -- Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
20) Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.
21) Coaching and Developing Others -- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
22) Developing and Building Teams -- Encouraging and building mutual trust, respect, and cooperation among team members.
23) Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
24) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
25) Documenting/Recording Information -- Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
26) Estimating the Quantifiable Characteristics of Products, Events, or Information -- Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
27) Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
28) Controlling Machines and Processes -- Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
29) Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others.
30) Monitoring and Controlling Resources -- Monitoring and controlling resources and overseeing the spending of money.
31) Interpreting the Meaning of Information for Others -- Translating or explaining what information means and how it can be used.
"First-Line Supervisor-Manager of Food Preparation and Serving Worker" Holland / RIASEC Career Code: E-R-C SOC: 35-1012.00