Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
1) Scheduling Work and Activities -- Scheduling events, programs, and activities, as well as the work of others.
2) Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks.
3) Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
4) Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
5) Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
6) Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
7) Performing for or Working Directly with the Public -- Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
8) Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
9) Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
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10) Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
11) Inspecting Equipment, Structures, or Material -- Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
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12) Judging the Qualities of Things, Services, or People -- Assessing the value, importance, or quality of things or people.
13) Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
14) Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
15) Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
"First-Line Supervisor-Manager of Personal Service Worker" Holland / RIASEC Career Code: E-C-R SOC: 39-1021.00
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