"Reservation and Transportation Ticket Agent and Travel Clerk"

Job Description - Part 3 - Skills Required

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

Skills Needed for: "Reservation and Transportation Ticket Agent and Travel Clerk"

1) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2) Speaking -- Talking to others to convey information effectively.


3) Service Orientation -- Actively looking for ways to help people.


4) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.


5) Persuasion -- Persuading others to change their minds or behavior.

6) Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


7) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.


8) Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


9) Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

10) Active Learning -- Understanding the implications of new information for both current and future problem-solving and decision-making.


11) Negotiation -- Bringing others together and trying to reconcile differences.

12) Coordination -- Adjusting actions in relation to others' actions.


13) Writing -- Communicating effectively in writing as appropriate for the needs of the audience.

14) Time Management -- Managing one's own time and the time of others.

Job Description for "Reservation and Transportation Ticket Agent and Travel Clerk" continued here...

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

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