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"Supervisor of Customer Service"
Job Description - Part 3 - Skills Required

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge

Skills Needed for: "Supervisor of Customer Service"

1) Speaking -- Talking to others to convey information effectively.


2) Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job.


3) Coordination -- Adjusting actions in relation to others' actions.


4) Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.


5) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.


6) Time Management -- Managing one's own time and the time of others.


7) Service Orientation -- Actively looking for ways to help people.


8) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.


9) Writing -- Communicating effectively in writing as appropriate for the needs of the audience.


10) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.


11) Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.


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12) Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.


13) Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.


14) Management of Financial Resources -- Determining how money will be spent to get the work done, and accounting for these expenditures.


15) Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.


Job Description for "Supervisor of Customer Service" continued here...

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge


"Supervisor of Customer Service"   Holland / RIASEC Career Code:  E-C-S        SOC:  43-1011.01


 

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