"Supervisor of Customer Service"

Job Description - Part 4 - Abilities Needed

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

Abilities Needed for: "Supervisor of Customer Service"

1) Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

2) Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.


3) Near Vision -- The ability to see details at close range (within a few feet of the observer).


4) Written Comprehension -- The ability to read and understand information and ideas presented in writing.


5) Written Expression -- The ability to communicate information and ideas in writing so others will understand.

6) Speech Clarity -- The ability to speak clearly so others can understand you.


7) Number Facility -- The ability to add, subtract, multiply, or divide quickly and correctly.


8) Mathematical Reasoning -- The ability to choose the right mathematical methods or formulas to solve a problem.


9) Speech Recognition -- The ability to identify and understand the speech of another person.

10) Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.


11) Fluency of Ideas -- The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

12) Memorization -- The ability to remember information such as words, numbers, pictures, and procedures.


13) Selective Attention -- The ability to concentrate on a task over a period of time without being distracted.

14) Time Sharing -- The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).


15) Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).


16) Information Ordering -- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Job Description for "Supervisor of Customer Service" continued here...

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

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