Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
1) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2) Speaking -- Talking to others to convey information effectively.
3) Service Orientation -- Actively looking for ways to help people.
4) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
5) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
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Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge
"Switchboard Operator, Including Answering Service" Holland / RIASEC Career Code: C-R-S SOC: 43-2011.00
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