"Switchboard Operator, Including Answering Service"

Job Description - Part 3 - Skills Required

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

Skills Needed for: "Switchboard Operator, Including Answering Service"

1) Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

2) Speaking -- Talking to others to convey information effectively.


3) Service Orientation -- Actively looking for ways to help people.


4) Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.


5) Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

Job Description for "Switchboard Operator, Including Answering Service" continued here...

Part 1
Duties / Tasks Part 2
Activities Part 3
Skills Part 4
Abilities Part 5
Knowledge

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