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"Switchboard Operator, Including Answering Service"
Job Description - Part 1 - Duties and Tasks

Basic Job Description:

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge

Job Duties and Tasks for: "Switchboard Operator, Including Answering Service"

1) Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.

2) Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

3) Route emergency calls appropriately.

4) Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.

5) Relay and route written and verbal messages.

6) Place telephone calls or arrange conference calls as instructed.

7) Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

8) Monitor alarm systems in order to ensure that secure conditions are maintained.

9) Contact security staff members when necessary, using radio-telephones.

 

 

11) Record messages, suggesting rewording for clarity and conciseness.

12) Stamp messages with time and date, and file them appropriately.


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13) Answer simple questions about clients' businesses, using reference files.

14) Complete forms for sales orders.

Job Description for "Switchboard Operator, Including Answering Service" continued here...

Part 1
Duties / Tasks
Part 2
Activities
Part 3
Skills
Part 4
Abilities
Part 5
Knowledge



 

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Holland / RIASEC Career Code:  C-R-S        SOC:  43-2011.00